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Google Nest Mini keeps calling wrong phone

JustBeee
Community Member

I am quite forgetful so I lose my phone often, I used to be able to ask Google Nest where my phone and she'd ring it, when I changed phones she used to call my new one as well. But now everything I ask her, she keeps calling my old phone and I already deleted all linked devices via the assistant settings but it's not helping. 

 

How can I fix this because it's driving me insane???

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi JustBeee,

You need to go to the Google Play store link below and disable your old phone and enabled your new phone from the 'show in menus' section.

https://play.google.com/library/devices 

 

Also remove your old phone from your Google account if you don't want it to be recognisable anymore.

https://myaccount.google.com/device-activity 

 

Regards,
Cathal

View Recommended Answer in original post

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi JustBeee,

You need to go to the Google Play store link below and disable your old phone and enabled your new phone from the 'show in menus' section.

https://play.google.com/library/devices 

 

Also remove your old phone from your Google account if you don't want it to be recognisable anymore.

https://myaccount.google.com/device-activity 

 

Regards,
Cathal

Thank you so much! It worked! 😁

Cathal_S
Gold Product Expert
Gold Product Expert

Happy to hear that it is now working 😁👍

 

Regards,
Cathal

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Cathal_S, we appreciate all the help.

 

JustBeee, great to hear that the steps provided by Cathal_S works. Let us know if you have other questions or concerns.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi JustBeee,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,
Alex