Google Nest Mini randomly disconnects from Home

[trexero]

Hi, I’ve been experiencing this bug for quite a while now and tried everything in the book. My Next Mini simply disconnects from my Home (mostly at night) and after that I can’t reconnect it to my Home either cause of this error: “KGSKErrordomain error -83902.” or because the wifi connection can’t be established. For some reason, it seems like if I use another device to set it up, it works but after doing that with 3 different devices I’m out of options and it only lasts for a couple days... 

I tried resetting the Mini twice, switched household/wifis 4 times and nothing seems to impact it. Anyone ever experience this? I can’t find something about that on the web...

[Alex_S]

Hi trexero,
 

I’m sorry to hear about the trouble you’re experiencing with your Google Nest Mini. Kindly provide the firmware version of your Google Nest Mini device and please fill out this form with all the needed information. Let me know once you're done.

Kind regards,
Alex

[trexero]

I might add, that my languages I choose in the assistant are actually german and English but the Nest Mini is located in France atm.

[Alex_S]

Hi there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Alex

[exavolt · Accepted solution]

I've experienced similar trouble with my Nest mini speaker, just after I've upgraded the router to wifi-6.

In my case, the wifi channel difference between Nest mini and the new router was responsible for the trouble.

My Nest mini's regional setting is for North America, where 2.4GHz band wifi has channels 1~11, while my country's regulation offers additional channel #12 and #13, as in most other countries.

My old configuration was to attach the speaker to 5GHz band only, which Nest mini and the router share the same channel set, thus had no connect issues.

The new router however, being a wifi-6 router, uses 2.4GHz and 5GHz altogether within a single SSID. It seems that every time the router chooses channel 12~13 for 2.4G band that my North American Nest mini can't talk to, the connection is lost.
All I had to do was to setup frequency band preferences for Nest mini in the router's per device configuration - luckily it had this - to use 5GHz band only, and the problem is now gone.

[Alex_S]

Hi exavolt,
 

Thanks for sharing your resolution in the Community! Let me know if I can help you with anything else on Google Home, or you can always post your concern here in the Community, we'll be more than happy to assist you.

Regards,
Alex