Google Nest Mini unlinking from Google Home account every night

[DelicateDonkey]

Hi,

One out of 5 Google Nest Minis keeps unlinking from my Google Home account every night. I believe this has to do with the well known issue of a firmware update not being applied/completed. The same thing happens after a factory reset. As said before, the other 4 Google Nest Minis don't exhibit this behaviour. How can this be solved?

Cheers,
Dennis.

[Muddi · Accepted solution]

Hey DelicateDonkey,

We're sorry about your Nest Mini that randomly unlinking for your account, and we understand how you feel about this. We'd be happy to take a look into this for you.

Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[DelicateDonkey]

Hello @Muddi ,
Thanks for responding. In the meantime I've returned the faulty Nest Mini to the dealer and received a new one. The new one works without problems.

[Muddi]

Hey DelicateDonkey,

Thanks for the update. I'm glad to know that you were able to get a replacement device, and that everything is working now. I'll go ahead and close this thread since the issue is now resolved. Feel free to open a new one if you happen to encounter some issues or if you have more questions in the future. 

Cheers,

Muddi