Google Nest Mini wont connect to new Broadband router

[Eldoxy24]

I'm hoping you can help me, I have just changed over broadband supplier and now my mini will not connect to my WiFi. It finds the mini on the home app but when I try to connect it to the broadband I keep getting an error message that my WiFi password is incorrect. It's not I have double and triple checked this. All other devices connect to the WiFi so WiFi is definitely working.  Nest worked no bother on previous supplier.  I have done a full rest of the nest I have unplugged it I have reset my WiFi just to make sure bit nothing is working.  I have spoken with my Internet provider but still no joy.  Please help I am at my wits end.

[delia]

same problem. Changed to new router and therefore new wifi. My devices just won't connect to anything anymore. I've tried everything I can find on the internet and even the instructions for a factory reset of a google mini don't work. I have a total of 16 devices that are now disconnected. Someone needs to respond to your question!

[frances]

Hello Eldoxy24 and delia,

Thank you both for your patience. I appreciate you taking the time to try a variety of troubleshooting steps. 

I have made a cases for the you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. 

Eldoxy24, your Case ID is: 5-9824000032013

delia, your Case ID is: 7-0956000032012

[delia]

I ended up setting up everything all over again. EVERYTHING. There's got to be a way to do this easier.

[frances]

Hi delia,

Thank you for reaching out. As I have made a case for you, the support team should be contacting you so that you can get this issue resolved. If you have any other questions or concerns regarding this issue, please contact the support team with the Case ID I have provided to you. The support team has a more in-depth view of this issue. 

Thanks for your patience! 

[Kelloggs1550]

I have the same problem changed from sky tk virgin now my Google nest mini won't connect

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS