Google Nest Speaker not working anymore

[declamatoire]

How to get a response to my multiple requests for help from Google?

Does anybody at the company actually care about customers?  Or once you purchase an item are you just left high and dry when it comes time to request support?

This seems unacceptable.

[Biggsyboi]

It's better if you describe your problem so others can help you but I do share your sentiment. Just before Christmas, an online chat session with Google Support was basically them telling me they would fix the problem where all my Google speakers were disconnecting from my WiFi, as reassurance for me wanting to buy 2 x Nest Audios to add to our home.

Once the refund window expired, they told me they won't work because they're not compatible with WiFi 6, and I can't have a refund.

[declamatoire]

Out of warranty.  Out of luck.  Problem not solved.

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey declamatoire,

Sorry to hear about your experience. Could you tell us more about the issue you have with your device so I can assist you properly.

@Biggsyboi: Please note that your case has been forwarded to our higher team. We'll update you through email as soon as we have any information to share.

Cheers,
Muddi

[Biggsyboi]

Hi Muddi,

Appreciate that and don't want to hijack this thread, but it was senior support that are telling me it won't work if my router is WiFi 6 and no refunds. I'm just sharing that my experience of support appears to be similarly disappointing.

[Muddi]

Hey Biggsyboi,

I understand what you feel. Your case is still under review, and our team is checking some options on how to proceed with your concern. Please extend your patience.

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[declamatoire]

My problem has NOT been resolved.  Neither do my responses to your inquiries seem to have been received.

I continue to be very frustrated.

[Muddi]

Hey declamatoire,

I can feel your frustrations. Could you tell what exactly happen your device so I can help you properly? If you have an existing case ID, please share it so I can further check what's going on with your device.

Cheers,

Muddi

[Muddi]

Hi declamatoire,

I just wanted to follow up on this. Do you still need help with your device?

Cheers,

Muddi

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess