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Google Nest Voice Keeps Changing

Liamd
Community Member

My Google Nest keeps changing back and forth from the red and orange voice, even though I have it set to orange. Has anyone yet figured out how to solve this problem? I've seen multiple conversations about this but google shuts them down before anyone has found a solution.

33 REPLIES 33

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Liamd

This is an issue that has also been raised in the Google Assistant Community and they are currently investigating. I will escalate it to our Nest team as well.

Thanks for posting!

Liamd
Community Member

thank you!

Blakexac
Community Member

Hi I’m having the same issue. Please report up that we need a fix for multiple users. Thanks!

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

We're sorry to hear about this. @BGdub and @Blakexac, feel free to fill out the form so we can assist you further.

 

Best,

Princess

I’d be glad to fill out a form to report the bug. Could you kindly link me to it? Thanks! 

Liamd
Community Member

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Thanks for responding.

 

@Blakexac, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

@Liamd, thanks for helping out.

 

Best,

Princess

BGdub
Community Member

This is happening to me too. However, I really like the mix of female and male voices.

 

When they figure out the issue can they leave it as an option?

MplsCustomer
Bronze
Bronze

We get various Google voices on our Nest Hubs.

NimbleBean
Community Member

Happens on my devices - minis, hub max, video displays – as well. I've reset all the devices, I've unplugged them, plugged them back in, deleted and reinstall the Home app. The voice continues to change. This is a fairly recent phenomenon on my devices. It was not happening a year ago.

Same, this is a recent issue but my blue voice is being hijacked by red about 10% of the time. I haven't found a way to stop it. It would be nice to have a way to lock the voice I want.

JillG
Diamond Product Expert
Diamond Product Expert

Hear from the community specialist and they need some more info:

  • When did the issue start?
  • What country are you located in?
  • What specific Google Home/Nest device are you having an issue with?
  • Current firmware version of device and Google Home app.

The issue started within the last 4-6 weeks

Located in the US

2 Google nests (1 First gen, 1 second generation, 1 google nest hub first generation

Home Google app installed on a Samsung phone

MplsCustomer
Bronze
Bronze

This has been going on for many weeks. We are in the US, and have three 1st Gen Nest Hubs (1.62.312297, 1.62.312297, and 1.62.312297), one 2nd Gen Nest Hub (1.56.324896) one Nest Hub Max (1.62.312297), and 1 newer Nest Mini (1.56.313652). Google Home version 2.60.118.

Incidentally, to retrieve this information, I had to open and close the Google Home app a dozen times, because it kept reporting that 2 of the Nest Hubs were NOT on the same Wi-Fi even though they are on the same Wi-Fi and are online and working fine. After multiple tries, I was able to access all of them. This sort of false reporting from the Google Home app is not uncommon.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

By the way, thanks for all the help @JillG and @MplsCustomer.

 

Best,

Princess

abricheight6
Community Member

Having the exact same issue. Started a little over a month ago. Ended up buying a new nest mini thinking mine had just died. That didn't fix it. Tried reinstalling assistant and starting fresh. That didn't fix it either. Really kind of aggravating to be honest.

Muddi
Community Specialist
Community Specialist

Hey abricheight6,

 

Sorry to hear that. Could you tell us what country you are located in. Also, what is the Assistant language set on your device?

 

Cheers,

Muddi

United States and English

Muddi
Community Specialist
Community Specialist

Hi abricheight6,

 

Thanks for the information. What specific Google Home/Nest device do you have? Also, could you check if you have the same issue when using the Google Assistant app on your phone.

 

Keep us posted.

 

Cheers,

Muddi

It is a Google Nest Mini, and yes I am having the same issue on my phone as well. Thanks!

Muddi
Community Specialist
Community Specialist

Hey abricheight6,

 

Thanks for confirming. What is the make and model of your phone? Have you tried resetting your Google Nest Mini?

 

Cheers,

Muddi

Hi Muddi. It is a Samsung Note 10+. I have reset the mini, and even purchased a brand new one yet am still experiencing the same issue. I have cleared my cache on my phone as well, deleted my home, rebuilt my home, and still am having the same issue

i have done the same by factory resetting it and buying a new nest, but the issue still persists.

Interestingly, this issue started almost the same time that the sleep timer stopped working as well... Along with dramatic increases in response times to voice commands.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for updating the thread. We appreciate your efforts, and we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. 

 

Also, for those users who haven't shared the information, make sure to update the thread with the specific speaker that you have together with the firmware version.

 

Cheers,

Muddi

Liamd
Community Member

google nest home, and iphone

Form has been submitted. Thanks Muddi!

Muddi
Community Specialist
Community Specialist

Hey abricheight6 and NimbleBean,

 

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

@Liamd: Have you had the chance to fill out the form?

 

Cheers,

Muddi

Ranya
Community Member

Still happening here until now. I have just bought a new one to try and it has the same problem.

Cris64
Community Member

is google fixing this soon? I bought a new device recently and this is happening and its also just super buggy. it doesn't really work well and for 100 dollars I'm not remotely satisfied. if this issue continues for much longer I might consider switching to amazon smart devices.

Princesss
Community Specialist
Community Specialist

Hi Cris64,

 

We're sorry for the inconvenience that this has caused you. I hope we can still make it up to you. By the way, have you already filled out the form?

 

Best,

Princess

I'm working my way through tech support now. We'll see how it goes. Don't waste your time with Amazon though imo it's the least functional of the disfunction three. Lol

Princesss
Community Specialist
Community Specialist

Hi abricheight6,

 

Thanks for updating us. Hope everything is going so well with the assistance from our higher tier of support. We'll go ahead and close this thread in 24 hours and let's continue working on that email channel.

 

Best,

Princess