Google Nest gives the wrong outdoor temperature

[JBrederode]

Hi everyone,

I have several Nest devices, like the mini, the hub and hub max.

When i ask the current temperature all give the wrong answer by voice and also on display, it's not a little of, but by like +/- 10C. I have checked my location and that seems to be correct, checked it manual and also with gprs on..

Does anyone have the same issue or an idea on how to fix this? Help is much appreciated.

[Dan_A]

Hi JBrederode,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Do they recognize you when you ask about your name and address? What commands were you giving?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, try the question again and check if the wrong answer is the result of a Google web search.

You might also want to check if the Personal results are enabled. Here’s how:

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app.
3. At the top right, tap the account (the icon with the customer’s initial or profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
5. Tap [X] to close the Account window.
6. Tap Settings > Google Assistant > Personal results.
7. Follow the in-app steps.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan

[JBrederode]

Hi Dan,

I unplugged all the devices once or more already, that didn't change anything.

I have the Google Hub, Google Hub Max, Google Nest mini and the Google Nest Learning Thermostat, all are giving me the wrong temperature on display except the mini ofc which does not have a display and just tells me so. It is like this already for a long time, can't exectly remember when. To my recallings i did not change anything either except adding more devices along the way. And after trying to do some troubleshooting switching personal assisant on/off.

[JBrederode]

Hello Dan,

I have posted an update to my findings after the actions you suggested in this thread, within the 24h notice before closure. I am unsure, did you close this thread still or just didn't come around to a follow up on this?

Kind Regards,

J.Brederode

[JBrederode]

Hello Dan,

Did you close this thread or just didn't come around to a follow up on this?

[LovelyM]

Hey JBrederode, 

Sorry for the delayed response. Please make sure that your Home address is correct in the Google Home app. If it is, you can re-enter your address before rebooting all your Google Home and Nest devices. Verify if your devices can now provide you with an accurate temperature outside. Check this article for more information.

Let me know how it goes. 

Thanks, 
Lovely

[JBrederode]

Hi Lovely,

Thank you for your reply 🙂

I did as you suggested and re-entered the address again. I will reboot the devices later today and see how that goes.

Kind Regards.

[Princesss]

Hi JBrederode,

Chiming in-- have you had the chance to try the steps? How was it? Let us know how it goes, otherwise we'll be locking the thread shortly.

Best,

Princess

[Princesss]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[JBrederode]

Fine.

[Princesss]

Hi JBrederode,

We apologize if this thread will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.

Best,

Princess