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Google Nest stopped working

Roger39
Community Member

Saturday

It’s about 18 months old and just stopped working. Google Home app sees it Offline and can’t connect. Any ideas?

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sicsacol
Community Specialist
Community Specialist

yesterday

Hi @Roger39,

 

Thanks for posting in the community page. I understand your Google Nest device stopped working and is showing as offline in the Google Home app, preventing you from connecting it. Don't worry, I'd be more than happy to help you. To better assist you, I have a few questions:

  • What type of Google Nest device do you have?
  • When you try to connect your Google Nest device to the Google Home app, are you getting any error messages or codes?
  • Have you tried any troubleshooting steps so far?

Any additional details you can provide will be helpful.

 

Regards,
Jonathan

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