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Google Nest tries to stream news and radio on deleted group

eriktar
Community Member

Short version:

I deleted a group of speakers, but the Google Nest still tries to play to the group when I give voice commands - fails when streaming radio and news.  Other stuff like timers work.

 

Longer version

I used to have a group called "Kjøkken gruppe" (Kitchen group in Norwegian), consisting of two Nest Audio devices.  Both running latest firmware.  I deleted the group and re-paird them as a stereo speaker system.  That is when my troubles started.

  • News won't play
  • Streaming radio fails

But general google assistant things like telling time, count down, weather report etc work just fine.  When I try to stream radio the device accepts the command and starts by "Playing radio P4 on Kjøkken gruppe".  And as I stated in the first centens - that group has been deleted.

Things I have tried without success

  • Rebooted the affected devices
  • Rebooted all devices
  • Rebooted my wifi system
  • Factory reset the affected speakers
  • Split the stereo speakers
  • Using only one Nest
  • Re-creating the group "Kjøkken gruppe"
  • New group without any special characters 
  • Read the user manual (of course this is the last item on the list)

I'm fairly confident that something went wrong when I deleted the group, and it remains somewhere in Googles storage of my home.  But it is not visible within the app so I can't delete it myself.  Hopefully some Google employee reads this and can help clean up the crud.

1 Recommended Answer

eriktar
Community Member

Update: I also have deleted the home and re-created it.  Still the same issue.

After a lengthy chat with a pleasant customer service rep we found the issue.  The devices needed to be properly factory reset.  Doing a "reset" from the app is not a full cleaning of setting.  In order to do a reset you have to switch the mic button to "off", then hold down the middle "invisible" button on top of the device for ############ seconds until you get an audio response that it will be reset, then resetting.

This solved my issue.

View Recommended Answer in original post

2 REPLIES 2

eriktar
Community Member

Update: I also have deleted the home and re-created it.  Still the same issue.

After a lengthy chat with a pleasant customer service rep we found the issue.  The devices needed to be properly factory reset.  Doing a "reset" from the app is not a full cleaning of setting.  In order to do a reset you have to switch the mic button to "off", then hold down the middle "invisible" button on top of the device for ############ seconds until you get an audio response that it will be reset, then resetting.

This solved my issue.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS