Google Not Listening

[DJHorse]

My wife and I have been using our Google Home Minis to playing white noise for our son for years now. We usually start it with "Hey Google, play Babbling Brook" and then stop it with "Hey Google, stop" or "Hey Google, stop playing babbling brook on X" if we use a different speaker. Lately our smart speakers have been ignoring us when we ask them to stop, they just keep on playing. The other day my wife couldn't stop it after a nap, so I tried from our Nest Hub. It responded saying it would stop it, but the other speaker continued to play. I took out my phone and hit the pause button for it, and it stopped immediately.

What is going on with our speakers? Why do they seem to be getting worse? I also have noticed they get a lot more false positives lately, starting to talk randomly when they weren't asked.

This is extremely frustrating... We have 5 minis, a max, a hub, 3 cameras, a doorbell, a lock, and 3 smoke detectors, but I'm ready to just give up and start looking for a different smart system.

[jenniffert]

Hi DJHorse,

Thank you for posting in the community! I'm sorry to hear that your Nest Minis aren't listening to commands to stop the music. I'd be happy to help!

To better assist you, I'd like to gather the following information:

• What are the specific models of your Nest speakers? Here’s a helpful article about how to identify the model of your device.
• When did the inconvenience start?
• What color is the LED status light at the back of the device? 
• Have you dropped the device recently?
• Have you experienced any blackouts recently?

In the meantime, I’d suggest the following steps:

• Verify if the speaker's microphone isn't blocked or covered.
• Make sure the device is powered by the provided power cord and is plugged directly into a power outlet. If so, try connecting the device to another power source.
• Verify if the speaker microphone isn't muted.
• Restart your Nest Mini. Unplug it, wait a few minutes, then plug it back in. For reference, you can check out this article: Reboot Google Nest or Home speaker or display.

For reference, you can check out this article to get more information: Google Assistant doesn't respond.

Keep me posted.

Best regards,

Jenniffer