Google Speaker Group Consistently Disconnecting When They Include a Chromecast with Google TV

[Rahul0605]

Hello,

I have three Nest Audios, one Google home mini, and a Chromecast with Google TV. I’ve been consistently running into all of the speakers disconnecting a few minutes into playback when all of these devices are playing Spotify in a Speaker Group.

The Chromecast keeps showing a “network disconnected” pop up when the music stops, so I initially assumed it was a Wi-Fi issue. I connected my Chromecast to the router using Ethernet (with an adapter and made sure Wi-Fi was turned off), and I’m still running into the audio stopping every few minutes and skipping tracks. And the Chromecast still shows the network disconnected pop up (despite being hardwired to the network).

I’ve created another speaker group without the Chromecast in it and the Spotify audio doesn’t seem to skip or stop at all. I’m kind of lost on how to go about debugging this further as I’ve tested my internet stability. Also made sure that the Chromecast with Google TV is on the latest firmware. Any help would be much appreciated. Thanks!

[Azarco]

Hey Rahul0605,

Thanks for reaching out and that certainly hasn’t been easy for you. Let’s check what’s going on with your device.

A few questions: when you receive the “network disconnected” message, can you still see your Chromecast on the Google Home app? Do you have a dual-band router? If so, make sure your devices are connected to the same band. Could you try rebooting your devices and router to refresh their connection?

Let me know how it goes.

Best,

Alex

[Azarco]

Hey there,

Still need help with your Chromecast with Google TV? Let me know, I'm glad to help.

Thanks,

Alex

[Rahul0605]

Hey Alex,

Sorry about the delay in getting back to you. I’m on vacation away from home until next Monday, but here are a few answers:

The network disconnected message only stays on for a few seconds before if connects to the internet again. I haven’t had the chance to check the home app since it’s such a small window of time.

I do have a dual band router and initially, the chromecast and my google nest audio devices were all on the same 5GHz band. I was still running into the disconnected issue, so I plugged my chromecast into Ethernet using a usb c adapter with no luck on fixing this issue.

I’ve power cycled the chromecast and nests but not the router. I’ll try that and get back to you next Tuesday 

Best,

Rahul

[Azarco]

Hey Rahul0605

Appreciate your time in updating us. 

Let me know if rebooting the router helps. Also, you can reset your Chromecast to to its default settings to clear any glitch on the device.

We'll be waiting for your update.

Thanks,

Alex

[Azarco]

Hey there,

How's it going with your Nest speakers and Chromecast with Google TV? Did rebooting your router and resetting your devices help?

Best,

Alex

[Rahul0605]

Hey Alex,

I’m on vacation away from home. I’ll be back in 5 days and will have more info to follow up then

Best,

Rahul

[Azarco]

Hi Rahul0605,

Thanks for letting us know. You can update us once you're available.

We'll be waiting for your response.

Thanks,

Alex

[Azarco]

Hey Rahul0605,

Checking back in if you had the chance to reset your Chromecast with Google TV? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

[Azarco]

Hey Rahul0605,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Alex

[Rahul0605]

Hi Alex, sorry about the delays. Go ahead and close the thread as I’m won’t be able to test the Reset Device option until a few days from now. I’ll create a new thread if the issue persists.

Best,

Rahul

[Azarco]

Hi Rahul0605,

Thanks for letting us know. 

I'll be closing this thread for now. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. 

Kind regards,

Alex