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Google home app changed! Mest test is missing.so isdownload and upload testing

dan72
Community Member

Had my network  drop out. Reset everything.Noticed google home app was entirely diffrent! No mesh test, no upload and  download tests either! It's like somebody erased my setup! I have a slow blue pulsating showing! Pleaae help!

1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

Hello @dan72 

 

Thanks for reaching out to our Nest Community. I apologize for all the inconvenience with Google Home and your Home App. I'm here to help you find a solution.

 

The blue light on your device means you need to set up on the Google Home App; probably a disconnection causes a factory reset and could be necessary for an initial set up. 
To do that, you can enter on this page and follow the steps: Set up your Google Nest or Home speaker or display.

 

However, if you have difficulties performing this process, let me know and I'll find a solution for you.


Best regards,
Douglas.