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Google home can not find wifi connection

stwas
Community Member

Hello 

I have some problem in connection.

First, I have wifi, it is in my company. wifi have ssid with PEAP(security).

It can not change. I use only this wifi to connection. Router supports wifi6 & 5ghz

PEAP method needs ID&PW.

when I try connection with nest hub, there's no wifi SSID.

How can I connect?

4 REPLIES 4

Thank you for your help

But my ssid isnt hidden. 

Juni
Community Specialist
Community Specialist

Hi folks,

 

@RachelGomez123, thanks for the help.

 

@stwas, thanks for posting. Business networks often have captive portals for sign-in or have WPA2 Enterprise security settings that aren't supported by Google Nest and Home devices. You need to coordinate with your company IT to get further help with connecting your Nest Hub to their system.

 

Keep me posted.

 

Thanks,

Juni

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess