Google home can't communicate with LG soundbar SN series

[BrentVdS]

Hello,

My google home app can't communicate with my LG soundbar SN series. The first two weeks there was no problem but since today Google home can't find my soundbar anymore.

I've tried to reset the soundbar by pushing the 'sound effect' button on the remote and the 'volume down' button on the soundbar. I don't get a confirmation that there was a reset so maybe i did something wrong...

When i try to add the soundbar in the google home app, i hear the sound that it's found but then i get an error saying 'can't communicate with LG Sn series thinq soundbar'.

Anyone an idea how i can fix this?

Thanks!

[BrentVdS · Accepted solution]

I found the solution!!

You can reset the LG soundbar by pressing the mute button for at least 5 sec on the soundbar itself. That activates the resetting, you let the button go if the screen says 'reset'. 

Then you start from zero and it works again 🎉

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS