06-04-2022 02:01 PM
Hello! I have a strange bug with my smart switch. I have a “Smart life” dimmable switch that I sync with the Google Home app. It worked for a half year, but it suddenly stopped working. I couldn’t control the switch with voice or with google app, it sad “sorry it looks like that device isn’t set up yet”.
So i deleted Google Home and all the apps that controls the devices and reinstalled them. It didn’t solve the problem.
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06-27-2022 08:10 PM
Hey Raspy,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi
06-09-2022 08:08 AM
Hey Raspy,
Thanks for visiting the community.
My apologies for the delayed response. I know how challenging it is when you're having issues controlling your smart switch using your Google Home/Nest device. To confirm, is it working on the native app?
Please try these steps below that may help us fix the issue:
Let me know how it goes.
Cheers,
Muddi
06-14-2022 07:23 AM
1. I resetted the device then added to Smart Life.
2. I can control it manually from Smart Life.
3. I unlinked then re-linked my Smart Life account, then asked the Nest to sync my devices.
4. I can't control those device with voice, or manually through Google Home app.
06-15-2022 08:35 AM
Hey Raspy,
Thanks for trying. Could you check if you have the same issue when using the Google Assistant on your phone? Also, could you try renaming one of your lights on the Google Home app, then make a command to control it again.
Keep us posted.
Cheers,
Muddi
06-16-2022 12:31 PM
Ok. I renamed the lights, now it beeps after i command the assistant to turn on/off the lights but it doesn't change it. Although now i can control the brightness with the Google Home app and by talking to the assistant. I also tried to log in with an other account set up the lights on that one and control it but it didn't work either. I think the problem is with the communication between the two applications.
06-21-2022 06:24 AM
Hey Raspy,
Thanks for trying. Please proceed with resetting your speaker. Once done, set it up again then sync all your devices, then try to control your lights via voice command.
Let me know if that works.
Cheers,
Muddi
06-23-2022 03:44 AM
Ok I unlinked all my devices factory reseted the speaker, linked the lights to it, synced the devices and the tried to control the lights via voice command but the problem is the same. I can change the light’s brightness via voice but I can’t turn it on/off. When i try to change the brightness it recognizes the device and changes it, but when i try to turn it on/off it says “Sorry I don’t understand”.
06-23-2022 05:53 AM
Hey Raspy,
We appreciate all your efforts. Could you try renaming your light. Make sure to assign a unique name for the speaker to recognize it immediately.
Cheers,
Muddi
06-23-2022 09:50 AM
Yes I tried to name it :up, led light, switch , bar, ceiling. Originally it was “Ceiling Light”. It only says: “Sorry I don’t understand” or “It looks like that device hasn’t been set up yet…”.
06-24-2022 07:18 AM
Hey Raspy,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
06-27-2022 08:10 PM
Hey Raspy,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi