Google home max restarting when volume turned loud

[Bcguy]

My google home max restarts every time the volume is turned up past a certain point. Anyone have a fix for this?

[frances]

Hello Bcguy,

Thank you for reaching out! Oh no! I am sorry to hear that your Google Nest Hub Max is restarting past a certain volume. I definitely understand your concern, I would be more than happy to help look into this issue. First, I have some quick questions.

• Is this issue still occurring?
• When this issue start happening?
• Which volume number is causing the device to crash?
• Does this happen with all types of media? (YouTube, music, etc.)
• Do you see or hear any error messages when this occurs?
• What troubleshooting steps have you tried so far?

I appreciate your patience and look forward to your response. 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, do you have any other questions or concerns? Please let me know, we're here to help!

[Eric_B]

Hey Bcguy,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric