Google home no longer plays my personal playlists on Spotify premium

[sschroeder63]

My Google home no longer plays my personal playlists on Spotify premium. It has always worked before but suddenly stopped the other day. It will just play random public playlists or albums with similar names. I have tried linking and unlinking my Spotify premium account, but this did not work. 

Please help this was the best feature on Google assistant/home

[pereztzum]

Hi @sschroeder63!

I understand you're having trouble playing your Spotify playlists on your Google Home speaker. It can be frustrating when you are trying to listen to your favorite playlist and it won't start. Let's get that fixed and get you back to enjoying your music.
Here are a few steps we can try:

• Check for Updates: Make sure your Google Home device and the Google Home app have the latest updates installed. Updates often include bug fixes that could resolve the issue you're experiencing.
• Re-link Spotify: Even though you've tried unlinking and relinking before, try it again. Sometimes the process doesn't go smoothly the first time.
• Double-Check the Wifi: It's important to have a stable internet connection for streaming services. Verify that both your Google Home speaker and your phone are connected to the wifi network.
• Isolate Network Issues (Optional): If possible, try connecting your Google Home speaker to a different wifi network. This can help identify if the problem is with your home network or the connection to Spotify's servers. You can set up a mobile hotspot on your phone and connect the speaker temporarily for testing.
• Clear App Cache (For App Control): On your phone, try clearing the cache of the Google Home app. This can sometimes resolve issues caused by outdated or corrupted data. The specific steps to clear the app cache will vary depending on your phone model and operating system. You can search online for instructions specific to your device.
• Rebooting Your Speaker: A simple reboot can sometimes clear up temporary glitches.
• Factory Reset (Last Resort): If rebooting doesn't help, a factory reset might be necessary. This will erase all your settings and information stored on the speaker. Only try this if the other solutions fail.

If you've tried all these steps and you're still having trouble, don't hesitate and let me know. I'm happy to help!

Best Regards,

Brandon.

[RileyDorough]

Having the same issue and no troubleshooting has fixed it.

[pereztzum]

Hi @RileyDorough,

I see you're experiencing a similar issue to @sschroeder63. To help diagnose the problem faster, could you fill out a quick form that will gather some relevant details, and it shouldn't take more than a few minutes.

Please fill out all the information required. Please let me know once you have submitted the form.

Best regards, 

Brandon.

[pereztzum]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Brandon.