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Google home plays incorrect song

wvanrensburg
Community Member

Google home continues to play the wrong song. 1 out of 10 attempts plays the correct song. I’m connected to Apple Music. Examples I’ve tried with no result

  • play skeptic by driveways
  • play skeptic by the band driveways
  • play the song skeptic by the band driveways
  • play skeptic by driveways on Apple Music

the results end up being either a random song from Driveways is played or a song called skeptic by a random band. It never appears to be using both keywords (song and band). It works randomly about 1 out of 10 tries. 

Looking at the history activity, Google is understanding the requests quiet clear as they are written above but still is dumb!

Anyone know when Google is going to fix this??

5 REPLIES 5

frances
Community Specialist
Community Specialist

Hello wvanrensburg,

 

Thanks for reaching out. I am sorry to hear that your Google Assistant is only playing the correct song 1 out 10 times. That is definitely frustrating! 

 

Could you please send your exact same comment above as feedback? We review every comment that we receive, so this will better help our team look into this issue. Here are the steps to sending in feedback.

 

I appreciate your patience and assistance!

Thanks frances.. Ive actually been sharing feedback every time it happens, which is a lot, since it started when you integrated Apple Music. My name is probably associated with 10's of those already, and nothing seems to improve. Ill keep doing it though

frances
Community Specialist
Community Specialist

Hi wvanrensburg,

 

Thank you for your response! I am sorry that you have done this numerous times with no resolution.

 

I will keep this thread open so I can send in any updates I receive regarding this situation. Thank you for your patience!

frances
Community Specialist
Community Specialist

Hello wvanrensburg,

 

Once again, thank you for sending in your feedback. I just wanted to hop in and check if this issue is still occurring. Thanks! 

Yes it still does. I think I have narrowed it down to whether a song is new or old. It appears that new songs arent recognized or found from your service, implying that Google gets old cache somehow and doesnt know what that song is