Google home speaker

[sffan]

My nest speakers won' t connect to my wifi network

[Princesss]

Hi sffan,

Thanks for reaching out.

Sorry to hear about your experience with connecting your Google Home speakers to your Wi-Fi. If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Hope this works.

Best,

Princess

[Muddi]

Hi sffan,

Chiming in to see if the troubleshooting steps shared help? Let us know if you still need help, and the community will be happy to assist you.

Cheers,

Muddi

[Muddi]

Hi sffan,

How's your Google Home/Nest device? Let us know if you still need help with your device - otherwise I’ll be locking this thread after 24 hours.

Cheers,

Muddi

[Muddi]

Hi sffan,

I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a disucssion topic, feel free to start a new thread in the community.

Thanks,

Muddi