02-20-2024 01:30 PM
I have Google mini’s max a several of the larger Google speakers - why can I not play music like I use to via the home app or cell phone - I can ask Google to play 2nd floor jazz and it works however that does not give me much ability to chose music from my favorites etc… or is this a result of the Sonos battle - if so it’s useless
02-24-2024 05:36 AM - edited 02-24-2024 05:36 AM
Hi Mellison,
Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Were there any recent changes made? Also, what troubleshooting steps have you taken so far?
You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest speakers and displays.
Regards,
Juni