Google home start a serie on Netflix issue

[Philippe_]

When I telll my home to play a series on Netflix it repeats after me "OK, playing series x on Netflix on living room TV" then it pauses and tells me it didn't understand me.

Telling it to "Launch Netflix" works.

This used to work in the past, am I doing something wrong?

[Princesss]

Hello Philippe_,

Thanks for posting in the Community.

Sorry to hear about this experience. I know that Netflix is already linked on your Google Nest display, however, with the one you're experiencing, we can try to unlink your Netflix account from your Google Home app and link it back. Here's the steps you can follow:

1. Make sure your phone or tablet is connected to the same Wi-Fi or linked to the same account as your speaker, display, Chromecast, or Pixel Tablet.
2. Open the Google Home app .
3. Tap your account.

Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.

1. At the bottom right, tap Settings.
2. Under Services, tap Video.
3. Under the video app you want to connect, tap LINK.
4. Complete the sign in steps.

Note: For Netflix, if you have a personal profile on a Netflix account, you can link your personal profile and set up Voice Match to play content where you left off.

Let me know if these steps work.

Best,

Princess

[Philippe_]

Unlicking and linking again didn't help, I'm still experiencing the issue.

[Juni]

Hi there,

Thanks for trying that, and sorry that you are still experiencing it. What Nest speaker or display do you own? Does your TV have a built-in Chromecast or a plugged-in one? 

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest speaker, display, and TV.

Keep me posted.
 

Regards,

Juni

[Philippe_ · Accepted solution]

I found the solution, I had set my Chromecast to "Apps only" mode, apparently when you do that, it switches off the assistant on your profile, I got a message saying "Sorry, I'm not available in this profile yet".

[Juni]

Hi Philippe_

Thanks for keeping us in the loop. I’m glad it’s working now. If you need anything you know where to find us.

Cheers,

Juni