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Google hub not turning on

MBauer
Community Member

Hi guys.

Got home today and my google hub has turned off and I can’t get it to turn back on.

feeling like my google has died 😢

Any help?  

6 REPLIES 6

MrVacca
Silver Product Expert
Silver Product Expert

Hi @MBauer - I'm sorry to hear about that.  Have you tried to do a factory reset on the Hub device itself?

MBauer
Community Member

I have.  It didn’t do anything.  I think it has crashed.    

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

We appreciate all your help on answering this thread @MrVacca and @RachelGomez123.

 

@MBauer, if you are still experiencing the same thing after trying the steps posted above, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

@MBauer, chiming in-- have you had the chance to fill out the form?

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess