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Google hub pauses music and won’t play

Dannie
Community Member

Hi, 

 

my Google hub keeps pausing and won’t play when I ask it to play either a radio station or something on YouTube. It finds the station / YouTube video then just stays paused. I click the little play icon on the screen and nothing happens. 

Happening on all 3 of our hubs. 

3 REPLIES 3

ToddL
Community Member

If you happen to be streaming a Nest camera to any of those hubs, all media throughout the home will pause and re-pause until the camera feed is stopped, making it impossible to use the hubs to monitor cameras without bringing all subscription media to a halt. This is a known major problem that has persisted for months since the Fuchsia OS update with no response from Google.

ai
Community Specialist
Community Specialist

Hello  and 

We're sorry to hear that your media is glitchy. I've created cases for both of your issues to send to our support team. Be on the lookout for an email from us in your inbox soon. Thank you for your patience with us!
Kindly,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns regarding this issue, please feel free to contact Google Support with the Case ID.