Google hub screen not working

[Erinhiggins]

My new  google nest gen 2 hub screen is bright but displays nothing. The touch screen is not working. It's connected to wifi.

It was showing photos and working properly for 5 days.

[frances]

Hi Erinhiggins,

Thanks for your message. Oh no! That is not great to hear that your Google Nest Hub screen is not working. I understand your concern, and I would be more than happy to help. First, let's try some troubleshooting steps.

• Can you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I apologize for the inconvenience caused by this issue and thank you for your patience.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[Erinhiggins]

Hi there. I did the reset and the screen is still black. 

[frances]

Hello Erinhiggins,

Thanks for your patience.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-3935000032018. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.