Google keeps saying “there was a glitch” or “something went wrong, try again in a few seconds”

[Djk_2013]

I now have 2 google devices. 1 google home and the other a nest which I just got. Within the past two months my google home won’tdo anything when I ask it to and continues to say something went wrong or there was a glitch or I have to ask it 3-4 times before it does what I want it to. I got a nest thinking maybe my first device was old and it is doing the exact same thing. I’ve factory reset them multiple times as well as my WiFi router. Now I am experiencing my music just stopping randomly while connected with Bluetooth. What is going on?

[BGAMF]

Hi, I’m here to say the exact same thing is happening with ours. We got two new ones that I have been trying to get working for 24hours. I’ve factory reset each about 10 times, re setup multiple times and it does the same thing. I hope we get some answers because I’m about to return mine to the store if I can’t get it working. 

[Juni]

Hi folks,

Thanks for posting. We apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. What is the distance between your Google Nest speakers and your Wi-Fi router? Have you been experiencing internet outages recently? You can set up your devices using another network to isolate it.

I look forward to your responses.

Regards,

Juni

[BGAMF]

I’ve figured out my problem is the Nest mini doesn’t work on my network providers 5G. I have had to change to NBN. 

[Alex_S]

Hi BGAMF,

Thanks for keeping us posted. We’re glad to hear that you’ve sorted this out. Let us know if we can help you with anything else on Google Home.

Best,
Alex