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Google mini activation

LoveTeaching
Community Member

I am unable to activate my new Google nest mini in my classroom.  This is the error message I get once in Google home app  "nest mini found.  Needs to be activated before setup.". All automatic set up stops here.  Any help?

17 REPLIES 17

CarlH
Community Member

Were you able to get resolution on this?  I have the exact same issue.

406sunny
Community Member

Same issue as well! 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. I know how challenging it can be when you're having issues setting up your Google Nest Mini. A few questions: is this a first-time setup? What device are you using to set up your Nest Mini? What country are you located in?

 

Looking forward to your response.

 

Cheers,

Muddi

Sweetace1
Community Member

First time I've used it. May have been used by someone else a year ago... United States I only have access to Google phone

Azarco
Community Specialist
Community Specialist

Hey folks,

 

You can visit Google Nest Community post for more information about what’s happening. If you don't have any other phone, could you provide us the version of your Google Home app? 

 

  1. In the upper right corner, tap the profile icon or picture.
  2. Tap Home app settings.
  3. Scroll down to the About the app section and tap App info.
  4. Have the customer share the full version number listed next to the App version. The format should be something like X.XX.XX.X.

Once done, please fill out this form and let us know once you're done.

 

Thanks,

Alex

Sweetace1
Community Member

App version2.56.23.3

Azarco
Community Specialist
Community Specialist

Hey Sweetace1,

 

Thanks for the additional information. Have you tried filling out the form?

 

Best,

Alex

Sweetace1
Community Member

No. I guess I will

Azarco
Community Specialist
Community Specialist

Hello Sweetace1,

 

We appreciate that, let us know once you fill it out.

 

Thanks,

Alex

Sweetace1
Community Member

It's done

Azarco
Community Specialist
Community Specialist

Hi Sweetace1,

 

We got your form! Our team will reach out to you via email to further assist you. I'll keep this thread for a few more days for the other users, so let us know if you have additional questions.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

Sweetace1
Community Member

This is the response I got after filling out the form

Thanks for reaching out to the Google Nest Customer Care Team.

My name is Brent, one of the senior specialists for the Google Home Support Team. Your case has been consulted to us. We're sorry to hear that you are having issues setting up your Google Home Mini. As a consumer, I can understand how it feels when something isn’t working the way it should. Because of the interruption caused by Sonos, a small number of you using Pixel phones in the US may be unable to set up devices at this time. We are hopeful that this is a temporary decision that only impacts a small number of you.

In the meantime, we offer to get your Google Home device replaced.

Ok, Bart simply information they requested in an email and within a few hours I got a response they will be replacing my Google home mini at no cost to me they even cover the shipping cost of me sending the broken one back...

I know sometimes these things are skeptical but I also had to go through these steps when my Google hub was stuck in boot mode and even though mine was out of warranty they replaced it for free with the upgraded model

That is supposed to say, okay, basically*

Azarco
Community Specialist
Community Specialist

Hey Sweetace1,

 

We checked your support interaction and it seems that our team already processed your replacement. I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Kind regards,

Alex

The-Quill
Community Member

Hi all,

I am looking for help here as well. I have followed all the support files and youtube videos I can find and the only solutions I can find are to use a non-google phone to set it up OR to use the device utility app, but that no long exists in the play store.

I have a pixel6pro and a google home mini.

Mini is a model HOA with a mfg date of 5/20/18.

I do not have access to any non google phones. It seems ridiculous that I am totally loyal to google and because of that I don't have an option to activate one of their devices. I would laugh if I was not so annoyed.

Google please provide a solution or let me know how I can get this mini replaced. While it was not bought recently it is brand new out of the box.

Appreciate any help you can offer,

HT