Google mini nest 2

[Dachanelle]

I just reset my nest mini and it said it connected fine, but when I try to connect to it in the google home app it is saying it is not connected. I’m not sure what is happening. Any help?

[Juni]

Hi

Thanks for posting here in the Google Nest Community.
 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: is your Nest Mini responsing to your commands just fine? What is the make and model of the mobile phone that you are using for your Google Home app? Have you tried using another phone to isolate the issue? What steps have you tried so far?

Try to reboot your Nest Mini and see if this will fix it. If not do a full reset and see if it will make a difference. 

Let me know how it goes.

Thanks,

Juni

[Juni]

Hi Dachanelle,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best regards,

Juni

[Muddi]

Hi there,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi