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Google nest 2nd Gen sleep sensing stopped working

Kayj5
Community Member

My google nest 2nd Gen sleep sensing was working but now stopped.  I have tried all the things suggested in the help but it still won't work.

I am in Australia so it should work.

Please give me some new things to try to get it to work as I loved it so much and now miss it.

Thanks Kay

5 REPLIES 5

Dux
Community Member

you'll have to reconfigure it, but I say try a Factor Reset:  https://support.google.com/googlenest/answer/7073477?hl=en

Good luck!

Jake
Community Specialist
Community Specialist

Hey Kayj5,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kayj5,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kayj5,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kayj5,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake