Google nest audio

[AndiHallewell]

Hi. I’m hoping someone can help please? Just got new WiFi and couldn’t get it to connect to Google nest audio. Performed a factory reset on nest, now can’t get anything! Every so often I get strobing (L-R, R-L) white lights but nothing else. When trying to set up as new device, it just doesn’t find it. Anyone have any ideas please? 

[RXShorty]

Hi @AndiHallewell 

With the new WiFi you also have a different WiFi SSID name?
If so your Nest Audio is not able to connect to the internet.

• Could you please try to factory reset the Nest Audio again as described HERE.
• Remove the Nest Audio speakers from your Google Home app
• Setup the Nest Audio devices as described HERE.

[MplsCustomer]

@AndiHallewell 

Google Nest does not make it easy to change Wi-Fi routers or settings. That's why their first recommendation is to use the same network name (SSID) and password on your new router/modem as you used on your old router/modem. That's what we did when we got a new router/modem, and we did not have to make any updates to our Google Nest devices.

If you can't manage, that, then in general, you need to remove the Google Nest device from the Google Nest app or Google Home app while you are still on the OLD Wi-Fi network, do a factory reset, and then add it to the Google Nest app or Google Home app while you are on the NEW Wi-Fi network. It seems many users don't do that first step and then end up unable to proceed. You could try contacting Google Nest Support to see if they can help override their controls that will not let you proceed, starting with this link: https://support.google.com/googlenest/gethelp

A couple of links on changing Wi-Fi:

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

https://support.google.com/googlenest/answer/7170507?hl=en#zippy=

[AndiHallewell]

Thank you, but our old WiFi finished 2 weeks ago so I can’t do that now 🤦🏼‍♀️

[AndiHallewell]

Thank you. I’ll have a go at removing from the app. It won’t let me do another factory reset, there’s nothing! I even tried the unplug 10 times way but nothing

[Dan_A]

Hi folks,
 

@ RXShorty, @ MplsCustomer, thank you so much for the help and link you provided.

@AndiHallewell, It must not have been easy for you but let’s find the best solution for you.
 

The first thing that you should remember is when setting up your Google Nest Audio after the factory reset, your phone and your speaker must be connected to the same Wi-Fi network. Also, you must turn off your cellular/mobile data before the set up, turn on bluetooth and enable local network access if you’re using an iOS device. Don't forget to factory reset your device first before doing all the steps.

• To enable the local network, go to your phone’s settings>privacy>local network>disable-enable Google Home.

Open this link Set up your Google Nest or Home speaker or display and keep me posted.
 

Best,

Dan

Hi folks,

[AndiHallewell]

Thank you, I’ll check tomorrow… but previously there was no response from the speaker so I was unable to connect to the new WiFi? There were only the strobing lights but speaker not found when trying?

[Dan_A]

Hello AndiHallewell,

Got it! Keep us posted.

Thanks,

Dan

[AndiHallewell]

Just tried again, absolutely nothing! There’s no response when I touch the speaker but it still keeps strobing intermittently… gutted 😞. It still keeps saying speaker not found on set up search

[Dan_A]

Hi AndiHallewell,

I appreciate your efforts. 

If you don’t mind me asking, how did you do the factory reset? Does it inform you that it’s doing the factory reset? What is the status of the LED lights when doing so? Also, please double check your phone's WiFi settings and see if your Google Nest Audio is available.

Here's what we're gonna do. You need to have another phone for this so that we can use it as a mobile hotspot. You are going to do the setup again, but this time around, instead of connecting to your WiFi, you will instead connect to the other phone’s hotspot. Remember, before doing the setup, do a factory reset first by following this link Factory reset Google Nest or Home speakers or displays. After that, connect your set up phone to the other phone’s mobile/personal hotspot, and proceed with the set up.

Tell me how it goes.

Thanks,

Dan

[AndiHallewell]

I did the factory reset and it was acknowledged but now it’s not discoverable for a new set up 😩. I then tried to do a further factory reset in car it hasn’t actually worked first time by doing the 10x unplug option as there was no response on the speaker using the touch buttons. 

[Dan_A]

Hi AndiHallewell,

When you're setting up your Google Nest Audio, is your phone also connected to WiFi or your mobile/cellular data? Could you send me a short video where you're pressing the reset button of your Google Nest Audio? This is to gain more solid and live information and also to see what the LED lights are shown.

Going back to the point where the factory reset is acknowledged, you should go straight to your phone's WiFi settings and see if your Nest Audio is available. Also, have you tried setting it up while connected to a different phone's hotspot?

Keep me posted.

Regards,

Dan

[AndiHallewell]

No joy at all using another phone hotspot. Tried to video the speaker and touching with no response

 

[AndiHallewell]

I’ve  done all of this

 

[Dan_A]

Hey AndiHallewell,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Dan

[Dan_A]

Hi AndiHallewell,

We haven't received your form. Have you had a chance filling it out?

Thanks,

Dan

[AndiHallewell]

Sorry Dan. Just done it now, completely forgot 🤦🏼‍♀️

[Dan_A]

Hey AndiHallewell,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Regards,

Dan

[AndiHallewell]

Ok thanks… hopefully it will get sorted

[Dan_A]

Hello there,

No biggie ― keeping our fingers crossed! Please keep an eye on your inbox and wait for the response from our team. 

I'll go ahead and lock this thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community. 

Best,

Dan