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Google nest devices sound sync issue!

Smarkdanner
Community Member

Hello!

We’ve 4 nest devices that’s been working perfectly in sync for all sounds, music, system/assistant, sending and receiving messages. For christmas we got 2 hubs 2nd gen. And a battery doorbell.

 

after setting it all up we enjoyed in music on sll devices, including the new hubs, all still in sync. We then tried sending some messages to all devices, and using the doorbell for all devices, and that was when we hit some problems. Group messages are not in sync on the hubs at all, same with the assistant when someone rings the doorbell. Here’s the setup and issue:

 

We have:

3 nest minis

1 nest audio

2 nest hubs

1 battery doorbell

 

the minis and the audio are in sync at all times.

the hubs are in sync with each other and all other devices when listening to music (spotify premium)

the hubs are out of sync with each other, and all other devices when sending/receiving group messages and doorbell notificstions.

the hubs doesn’t share the delay, so right now we receive notifications and messages 3 times, which makes it very hard to hear the actual message.

i’ve googled, and even moved away from the first page! I’ve looked in the app, tried the sync delay slider, tried to remove them and setting them up again, nothing helps.

I’m at my wits end. Anyone got anything to suggest is very much appriciated

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Smarkdanner,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Smarkdanner,

 

I wanted to check in and see if you are still in need of any help with the Hub not playing with the others? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Smarkdanner,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Smarkdanner,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake