Google nest gen2 stuck on gray Google screen

[Mfdsteelmen]

My nest stopped working working so I unplugged it and and tried factory reset now the display is stuck on gray Google screen 

 

[Muddi]

Hey Mfdsteelmen,

Welcome to the Google Nest Community Forum.

I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know if that works.

Cheers,

Muddi

[Muddi]

Hey Mfdsteelmen,

Checking in to see if the troubleshooting steps shared help? Please let us know by updating this thread, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hey Mfdsteelmen,

 I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting!

Cheers,

Muddi

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake