Google nest hub 2 not showing apps.

[andres_ca]

My Nest Hub 2 stopped showing apps when dragging the screen, the only thing that shows is a little bar with some settings.

[gmelanymelissa]

Hi @andres_ca,

Thanks for posting here in the community. I'm sorry to hear your Google Nest Hub 2Gen isn't showing apps. I'm happy to help!

Please have a look at this guide:

• Restart your Google Nest Hub: A simple restart can resolve minor glitches. Refer to this article: Reboot Google Nest Hub.
• Check for software updates: Ensure your Nest Hub 2 is running the latest software.  

Keep me posted. 

Best regards,

Melany

[andres_ca]

Do you mean a factory reset?

[gmelanymelissa · Accepted solution]

Hi there!

Thanks for the follow-up.

Try the steps here:

• Restart your Google Nest Hub: A reboot of your Google Nest Hub 2Gen isn't the same as a factory reset. Please refer to this article: Reboot Google Nest Hub.

Keep me posted. 

Best regards,

Melany

[andres_ca]

We already restarted, and nothing happened 😕

[andres_ca]

Fucsia version

20.20240530.3.236

software version

60.80.0.638186164

Chromecast ver

3.74.419799

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

To better understand the situation, I'd like to ask a few questions:

• Is your Google Nest Hub screen frozen or unresponsive?
• Have you tried performing a factory reset on your device?
• When did the inconvenience start?
• Could you please share a screenshot of the screen you're currently seeing on your Google Nest Hub?

Keep me posted.

Best regards,

Melany

[andres_ca]

Hi, we factory reset the device.
We change the device language to another one.
The device is working perfectly, we cant see the apps when we swipe top.

[gmelanymelissa]

Hi @andres_ca,

Thanks for the follow-up.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Best regards,

Melany

[andres_ca]

Hello guys, 

My Google Nest Hub v2 is not showing. It showed them 2 weeks ago, but all we can see now is a configuration bar. We already tried restarting several times, factory resetting, and changing the language from Spanish to English. But nothing has fixed our issue.

Fucsia version: 20.20240530.3.236
Software version: 60.80.0.638186164
Chromecast version: 3.74.419799

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,
Melany

[Space700]

The same issue happened to mine too

[andres_ca]

At the moment we hvent been able to solve this, Google just told us to change our device for a new one