cancel
Showing results for 
Search instead for 
Did you mean: 

Google nest hub and mini in house not playing music

N0mad
Community Member

Hi, 

This problem has occurred suddenly and wasn't an issue previously.

None of my 3 nest minis or nest hub are playing media when requested anymore.

When I request the hub to play a specific song or artist on YouTube music it displays a google search. The nest minis will just come back as she doesn't understand. 

I'm also getting the same issue on my phones assistant. It provides a google search. 

My daughter was playing with the hub earlier and may have changed a setting on it but I don't know if that could be the cause across all devices.

All help appreciated. 

9 REPLIES 9

reactor_au
Community Member

I have the same issue. I tried the assistant's wording, word for word; "play music by drake", and it goes off saying "Songs by drake include a b c and 36 others". 

FU google, fix your crap, we don't give a **bleep** about your Sonos issues.

Bennyc
Community Member

Same issue but mine is just attempting to cast TV shows to devices. Just gives me search results. Pretty much useless now

Bennyc
Community Member

All fixed now!

JayJay1
Community Member

Yes, I am having exactly the same problem as of today. "Ok, Google. Play some music", comes back with the response "Sorry, I don't understand."

N0mad
Community Member

Looks to be fixed for me now. Must have been a system wide issue. 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear about the device no longer working with playing music. I would be happy to take a closer look and ensure the device is working as intended. Do you mind me asking if you have ensured the device is updated to the latest version? Have you tried restarting the device? 

 

Please let me know, as I would be happy to review further.

 

Best regards,

Jake

 

reactor_au
Community Member

Hi, as others have said, it seems to have fixed itself by the next morning. I assume it was an outage of sorts on the server side.

Yeap, same here. It was only a problem for that evening. By morning it seemed to have righted itself….

Jake
Community Specialist
Community Specialist

Hey all,

 

Glad to hear everything is working as intended and everyone is good to go. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. Have a great one!

 

Best regards,

Jake