google home saying i don’t understand when i try to play music

[harrisonlong]

i keep trying to play music on my google home but it keeps saying sorry i don’t understand and i just wanna play music

[Michael3]

Same, all our home devices have been lobotomized.

[col05_au]

Yep ours too. Worked yesterday, today no go.

[AndrewCroad]

Yep my voice commands are getting the "Sorry I don't understand", won't pause, stop or change channel. last week was the volume controls now it's this.

[Scottalian]

Yep. Doing the same thing to me as well. Looks like its happening to a lot of people.

[Jabbadabadu]

Same here. I have 2 nest hubs and a speaker. Spotify Premium linked to my account. Noticed a change about 15 hours ago. Can no longer say "Hey Google, play X" to play music.

[Jake]

Hey all,

I am sorry to hear about the device no longer working with playing music. I would be happy to take a closer look and ensure the device is working as intended. Do you mind me asking if you have ensured the device is updated to the latest version? Have you tried restarting the device? 

Please let me know, as I would be happy to review further.

Best regards,

Jake

[Michael3]

Hi Jake - for me, it was all working perfectly the next morning.   At the time it wasn't working, using the Home app from my phone, it was having trouble accessing settings for devices and at one point an error 500 was observed.

[Jake]

Hey Michael3,

Glad to hear the device is working properly. Thank you so much for the detailed error as well. I have sent that up to my Team to review as we are always working to improve our products. With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. 

Best regards,

Jake