Google nest hub call another room not working

[rmalik25]

Hi, I have 2 nest devices: Nest hub in the living room and nest mini in the bedroom. I am able to broadcast messages fine to form the hub to the mini, but I see there is an option for calling another room as well which does not work.

When trying to call the bedroom from living room, I get response of “unavailable” on the nest hub. I have setup duo on both nest devices - linked to the same account. What else can I be doing to get this working? 

FYI - I am make calls to contacts in my duo so I know that the Duo account is setup correctly 

[Azarco]

Hey rmalik25,

Thanks for reaching out — let's see what's going on.

Was it working before? What's the exact command you use when calling your other speakers? If you're calling the same contact name there's a chance that it will not go through, is it working when you call a different contact name? Check if  the incoming calls for a specific speaker or display is turned on/off.

• Open the Google Home app.
• Tap Settings > Communication > Device & Call Settings.
• Turn your speaker or display on or off .

Keep us posted!

Best,

Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the Community will be happy to lend a hand.

Thanks,

Alex

[rmalik25]

Was it working before? == No, trying the feature for the first time.

What's the exact command you use when calling your other speakers? ==> Hey Google, call bedroom

If you're calling the same contact name there's a chance that it will not go through, is it working when you call a different contact name?  ==> I am not trying to call a contact,  I am just trying to make a intercom call between the Nest Hub (in Living Room) to the Google Home Mini (in the bedroom)

Thanks

Rahul

[Azarco]

Hey rmalik25,

Thanks for the update.

While intercom isn't supported, you can broadcast your message to our other Google Home or Google Nest speakers. You can send messages to everyone in the entire home by broadcasting messages on all Google Nest and Home speakers and displays, and other third-party devices with Google Assistant. You can also set up a Family Group so that their message is broadcast on all the devices included in their family group. Check this guide for more information.

Regards,

Alex

[Azarco]

Hey there,

How's it going with your Nest Hub? Have you had the chance to visit the link above? Let us know if you have other questions or concerns.

Best,

Alex

[rmalik25]

Hi, thanks for your response. Will have a look at the link and explore the broadcast feature more. 

question - why does the nest hub present me with the option to “Call another Room” if the feature doesn’t actually work? I can see this option under the “Communication” tab

[Azarco]

Hey rmalik25,

It's related to broadcasting messages to your other speakers. You can try pressing on the screen of your Nest Hub to test it out. Let me know if you have additional questions about Broadcasting.

Thanks,

Alex

[rmalik25]

Don’t think it’s related to broadcast. When I touch “Call another room” it gives me 2 options to call: Bedroom and “living room”. 

when I touch “bedroom” the assistant responds with “making a call to bedroom using duo” - it’s trying to make a call to bedroom google home mini using duo - not a broadcast. It ultimately fails. Seems like a pointless feature to be showing on the display if it doesn’t actually work. 

[Muddi]

Hey rmalik25,

Chiming in, are all the speakers connected to the same network? Are they in the same home structure? Also, are you having issues calling your contacts using Duo calling on your device?

Cheers,

Muddi

[rmalik25]

Yes both are on same network and same home structure. And yes,  I have been able to make duo calls to contacts before as well

[Muddi]

Hey rmalik25,

Thanks for the information. Could you try using the Google Assistant on your phone and tell it to call your speaker. Also, is the Duo app working now?

Cheers,

Muddi

[Muddi]

Hi rmalik25,

How was your Nest Hub? Have you had the chance to call on Duo using the Google Assistant app on your phone?

Cheers,

Muddi

[Muddi]

Hey rmalik25,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi