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Google nest hub frozen black screen

Blancav
Community Member

My Google nest is not turning on. Tried multiple plugs (with original cable); resetting didn’t work neither. 

How to fix this? 

1 REPLY 1

AndersC
Community Specialist
Community Specialist

Hi @Blancav,

 

 

Thanks for posting in the community. I'm sorry to hear that your Nest Hub isn't turning on. I'm happy to help. I appreciate you trying to troubleshoot your device by resetting it and plugging it into different plugs.

To better understand your concern, please provide the following information:

  • When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
  • Are other devices able to receive power from the same outlet?
  • Is the official power adapter that came with the speaker or display used on the device?
  • When did the issue begin?
  • Was there any type of electrical outage around the time the issue began?

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders