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Google nest hub max and sling tv problem

kmcneil
Community Member

I saw that someone posted the same identical issue that my Google Home Max started about two weeks ago. All of a sudden about two weeks ago both my hub maxs cannot play sling tv no more. It’s just a black screen with the sling logo and can’t find it. For a few days it said I needed a premium subscription. Now it’s back to black screen with just the logo. Sometimes it says “sorry something went wrong when your ready give it another try” this message displays in white.”cannot read properties of then undefined (reading ‘url)

There was no solution posted to this issue. I have Googled the issue and others are having the same issue but no solution. Can you help?
Here is what I have tried.
Yes Sling TV works fine on my TV and other devices.

Yes, I have unplugged and restarted my Google Max.

Yes, I have deleted the Sling TV app and reinstalled it.

Yes, I have the latest OS on my phone,

Yes I have restarted the router.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hello kmcneil,

 

Thanks for reaching out and for being a step ahead of us. I know the feeling when you're having issues streaming Sling TV on your Google Nest Hub Max. To cover all the bases, please unlink and re-link your Sling TV account from the Google Home app. This will help us refresh the connection between the apps. Click here for the steps.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey kmcneil,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi