Google nest hub screen burn

[NoelFalcon]

• Good day,

Yesterday night the screen of my nest hub started to show lines on screen like It started to burn. It has been used only for a year.

Pls offer some help if possible.

[frances]

Hi NoelFalcon,

Thanks for reaching out. Oh no! I am sorry to hear that your Google Nest Hub is displaying screen burn. Let's get this issue resolved!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-4870000032166. 

[NoelFalcon]

Hi Francés,

I received your mail saying that I would be contacted with additional steps but no solution provided by the moment

[frances]

Hello @NoelFalcon

I am sorry to hear that the support team has not helped you yet, that is definitely frustrating.

I recommend contacting the support team through this contact us form, which will give you the option to communicate via live chat or email. Then, you can give them your Case ID and ask for an update regarding your case. 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to contact the support team? I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.