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Google nest mini audio resumes playing after stop instruction

KellyC1
Community Member

I will ask the mini to stop playing music, but it will continue at a random time later unprovoked... picking up on the same playlist I asked it to stop playing.

 

 

15 REPLIES 15

smithmms
Community Member

Hi there - I am experiencing the same issue with my google nest WiFi device. It’s extremely frustrating that the music will start playing randomly again after I’ve told it to stop (and it stops briefly). Is there any fix for this? I’m using Apple Music BTW

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

KellyC1
Community Member

Yes, the issue has persisted. 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear you are still running into the issue. Do you mind me asking if you have routines set up? If so, there is a chance the device could be going off the routine and playing the music. I did find a helpful article with more details on that. Please let me know if that helps. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey KellyC1,

 

Thank you so much for confirming that you do not have any routines in place. If that is the case, I would double-check the article here. It does have some troubleshooting steps that could be of help with the issue. Please let me know if that helps, or if you have any questions from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey KellyC1,


I wanted to check in with you, and see if the article was of any help? Please let me know if you have any questions from here, as I would be happy to review and assist.

 

Best regards,

Jake

Azarco
Community Specialist
Community Specialist

Hi KellyC1,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Regards,

Alex

KellyC1
Community Member

Nothing has been resolved….

Azarco
Community Specialist
Community Specialist

Hi KellyC1,

 

Thanks for the update. When you requested your Google Nest Mini to stop the music, did it acknowledge your command? Also, have you tried stopping the music manually on your Google Home app?

 

Best,

Alex

KellyC1
Community Member

Yes it did initially stop but half and hour or so later it will continue without being prompted. I have not tried stopping it through the app but I don’t think that is a permanent solution. 

Azarco
Community Specialist
Community Specialist

Hey KellyC1,

 

Understood. Have you tried resetting your device? If so, could you provide us the cast firmware version of your Google Nest Mini?

 

Thanks,

Alex

Jake
Community Specialist
Community Specialist

Hey KellyC1,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Muddi
Community Specialist
Community Specialist

Hey KellyC1,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

KellyC1
Community Member

Hi,

 This didn’t help.

KellyC1
Community Member

Hi Jake,

There are no routines set up.