Google nest mini connection issue

[Alexcj]

Hi, 

I have spent 3 hours trying to connect my two google nest mini's together so i can play music out of both of them, however when i pair them i get a "problem connecting to cloud" error code. how do i fix this? I am very frustrated now as i have tried factory resetting both of them, reset my account etc and nothing is working!!!

Please help asap!

[Muddi]

Hey Alexcj,

Welcome to the Google Nest Community Forum.

I know how it feels when you're experiencing an issue setting up a speaker group - we'd love to help. A few questions - is this the first-time that you're pairing your speakers? Have you tried using a different phone/tablet? Are you able to create an audio group?

Looking forward to your response.

Cheers,

Muddi

[Alexcj]

Hi, 

I have paired my speakers before and it worked fine but now it just doesn’t want to happen! 
I haven’t trained using a different phone as I only have one.

I can create an audio group but it’ll pop up with “problem connecting to cloud” or my speaker will say “sorry there was a problem please try again when you’re ready”.

Thanks.

[Azarco]

Hey Alexcj,

Since it's been a while since this thread was last updated, we'd like to check if you still need help with this. If you are still experiencing the same issue, try reinstalling your Google Home app. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you. 

Kind regards,
Alex

[Azarco]

Hey Alexcj,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hey Alexcj,

Bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Alex