Google nest mini loses wifi connection

[FrankFitz]

My Google Nest mini has been losing connection about 1-2 months in after the purchase. I tried unplugging and plugging it back (that did not seem to solve anything) and I tried resting it multiple times (which worked for about 12-24h then back to no connection). Wifi is downstairs I am upstairs in a straight line. It is a display for my bedroom, all the other devices in my room have full bars when it comes to wifi.

[LBET]

I'm experiencing the same issue. It works great after a full reset and device re-regisration with instant and responsive replies. After an hour of playing music it seems to forget how to do it's one and only job.

Being and IT professional, I'm wondering if theres a specific TCP port that needs to be opened on my router to get the job done. This is extreamly frutrationg that, despite listening to every word I say, it can't pass my voice requests to the cloud. WFT Google? What's the problem here?

Some Chrismas purchase decisions (coulg-Alexa-cough) are quite dependant on a fix for this issue.

[FrankFitz]

I had an alexa before and I seriously think about going back. Never happened to any of my echo devices and I am starting to debate if the sleep sensing is worth it. Sleep sens8ng doesn't work if the device cannot connect to the router.

[MplsCustomer]

@FrankFitz

You could try temporarily plugging in your Nest Mini close to your Wi-Fi router and see if it loses it's connection there, just to find out whether or not there is a weak Wi-Fi signal in its current location that's causing the problem.

[Juni]

Hi folks,

Thanks for the help MplsCustomer.

Hi FrankFitz, thanks for posting. Let us know the result, after following the steps provided by MplsCustomer.

Hi there LBET, thanks for posting and for being a step ahead of us. Let's rule out the possibility that it has anything to do with the network. Set up your Nest speaker using a mobile hotspot. Follow the steps below.

1. Phone 1 open hotspot.
2. Phone 2 connects to Phone 1 hotspot.
3. Phone 2 download Google Home app.
4. Factory data reset your Google Nest speaker.
5. Setup Nest speaker using Phone 2 and use hotspot as a source of network.

Keep me posted.

Thanks,

Juni

[LBET]

Hi Juni,

I did that Saturday night hoping for a fresh start. Things worked great and my first command was accepted without hesitation. Kem played from youtube for 60 minutes. I then ask for the volume to be changed and the mini had no idea what to do. 4 solid lights for 30 seconds and then "something went wrong".

I really thougth the factory reset would have done it.

[Juni]

Hi LBET

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Thanks,

Juni

[FrankFitz]

The router is directly in the room below. There should be signal all over my bedroom. Plus not having it work where I need it is kinda pointless. All my other devices work perfectly and the alexa device I had before worked perfectly in that exact same spot.

I will try to power it on right next to the router but then it would be useless.

[MplsCustomer]

@FrankFitz

I understand it would be useless in that location. It's just a test to determine whether the cause is a weak Wi-Fi signal, or whether there is something wrong with your Nest Mini.

[FrankFitz]

Had to get a Wi-Fi booster/ extender device. The hub works perfectly now, nothing has happened in the last 2 days

[Azarco]

Hey FrankFitz,

Awesome! We appreciate you for updating this thread with your resolution — it's a big help.

@LBET, still having trouble with your Nest Mini on your network? If so, please fill out the form above.

Best,
Alex

[Azarco]

Hello LBET,

Did you have a chance to fill out the form? Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[LBET]

Hi Alex, yes, I filled in and submitted the form. Let me know if you need more info.

Thanks,

Lawrence

[Azarco]

Hi there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Alex