Google nest mini - please login through the google home app

[Anonymous]

For the last 3 days, Google nest always responds to my request in the morning: please login through the google home app.

I've tried uninstalling the Home app, but it didn't solve my problem.

[pmckerna]

I first reported this problem to Google in 2020 and was told that the developers were aware of the issue and were working on a fix. Two years later and still the problem remains. Last time I buy a Google device. 

[Anonymous]

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  Every morning the equipment is removed from the room. I have to add it again. It works all day, but in the morning Google Nest is removed from the room again.

[pmckerna]

Yep, exactly the same issue with mine. There is another entry on this forum where I reported the problem originally and lots of people confirmed the same issue. The problem with a faceless company like Google is the lack of direct customer support so, regardless of how many people are being affected by an issue, nothing gets done about it and the customer just needs to live with it. A real shame as the device is really useful when working; I just can’t be bothered with having to go through the same setup routine every morning. 

[Anonymous]

I tried everything possible and it turned out that the problems started after the update to Android 12. I hope Google fixes this bug as soon as possible!

[Azarco]

Hey folks,

Sorry for the trouble this has caused you — let's figure this out.

Have you tried resetting your device? If so, could you provide us the cast firmware version of your Google Nest Mini and the Google Home app version as well?

After resetting your Nest Mini, have the customer set up the device one more time. Once the set up is complete, please send a feedback report with the keyword GHT3 [Home Mini, Nest Mini, Nest Audio] automatically unlinking and note in their feedback report if they have attempted to perform a factory reset and how frequently their device unlinks.

Looking forward to your response.

Thanks,

Alex

[pmckerna]

The device has been reset multiple times, and has the latest version of firmware loaded. Google Home app version is also the latest available within the Apple App Store. The device gets automatically removed from the Home every 24 hours, usually in the early hours of each morning (been 2-3am). 

[Azarco]

Hi pmckerna,

That doesn't look good. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Alex

[Anonymous]

@pmckerna@Azarco Exactly the same problem. I've reset the device several times and still having trouble. I filled out the form and submitted it.

[Anonymous]

History from Home app:

Device removed Bedroom speaker

Today, 03:20 ***@gmail.com removed it from your home

Device removed. Bedroom speaker

Yesterday, 02:40 ***@gmail.com removed it from your home

Device removed. Bedroom speaker

Jul 3, 02:37 ***@gmail.com removed it from your home

[Azarco]

Hey there,

pmckerna We understand. We'd like you to fill out the form so that we can check our team what's the next step or option we can provide.

quad8 We didn't see the form that you've submitted. Could you please try filling it out again and include your username on it?

Regards,

Alex

[Anonymous]

@AzarcoThx, form resubmitted.

[Azarco]

Hey quad8,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. I'll keep this thread open for few more days for the other users.

Thanks,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[pmckerna]

Do you have a solution?

[Anonymous]

I've seen the answer, but it hasn't solved the problem yet. Locking the thread is not the solution.

[pmckerna]

This is exactly what happened last time I reported this problem. The thread gets locked and the issue remains. What a waste of time. 

[Azarco]

Hey there,

quad8 We saw that our team already coordinating you through email, let's continue our conversation there.

pmckerna As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This included locking threads after a period of inactivity. We'd like to assist you further, have you had the chance to fill out the form? 

Kind regards,

Alex

[Anonymous]

Yes, you're communicating with me via email, but I'm going to put this here. 3 disconnections this afternoon! I'm really tired of this!

[pmckerna]

Form submitted, once again. 

I’m struggling to understand why this thread is being deemed irrelevant, given that the issue has been prevalent for me and others for at least 2 years without any hint of anything being done about it, though.  We’ll see what gets done about it this time…..

[Azarco]

Hey folks,

pmckerna We received your form — thanks for filling it out. Our team will reach out to you via email as well to further assist you.

quad8 Thanks for providing that information. Let's continue our conversation via email as we would also need some account information that can't be disclosed in a public post. You can reply to the email with this update so that we can add it to the investigation. Also, please be advised that this thread will be locked after 24 hrs.

Best,

Alex

[pmckerna]

I already supplied this information using this form 2 years ago when I first found the issue; got a reply saying the developers were aware of the problem and were looking into a fix. 2 years later and the problem remains, for myself and many others. I can’t see any further progress being made this time around. “Don’t buy Google” is the message I’m left with.