Google nest mini unresponsive

[BeardedTXdad]

Woke up this morning and my nest mini would not do anything, upon further investigating it only has 2 white leds on. 

I tried unplugging it and nothing, goes straight back to 2 white leds.

Also tried the factory reset of turning the mute switch on and holding the center for w 5 secs. Still nothing. 

Went to Google home app and it doesn't detect the speaker. So I deleted it from the app.

I looked on here for answers as alot of people have posted the same question but the only reply are from boys stating "we've opened a case for you" but still no one answered the question on what to do.

[Ashepherdson]

So if Google is opening tickets that means they are looking at each situation to try to identify what's happening, when product experts like myself answer know that we are community members, not Google employees, so if we are stumped then we escalate to the Google team.  

Saying this.. I found this thread on Reddit, TLDR unplug it, plug it back in, then unplug it after one full minute, and repeat this 8 times.  

https://amp.reddit.com/r/googlehome/comments/g4r6wk/google_nest_mini_stuck_on_two_lights_factory/

[JayDos]

This happened to mine as well. I unplugged and let the capacitors drain before plugging back in, maybe 3-5 minutes. Then when I plugged it back in, all 4 lights came up and it was connected through the google home app.

[frances]

Hello JayDos,

Thank you for sharing your solution, it is greatly appreciated!

Just wanted to check in, are you experiencing any issues or is your Google Nest Mini still working? Please keep me updated, thanks! 

[JayDos]

It is still working and connected through the home app. Issues have been worked out (for the moment)

[frances]

Hello JayDos,

Thanks for the update, I am glad to hear that your Google Nest Mini is working! Since the issue has been resolved, I will go ahead and lock this thread. As always, if you have any new questions or concerns, please feel free to reach out again. Have a great day. 

[frances]

Hi All,

First, thank you Ashepherdson for your help and explaining the support process!

Hello BeardedTXdad, thanks for reaching out. I am sorry to hear that the support team has not helped you yet. They are working through cases as fast as they can. If you'd like, I recommend contacting the support team through this contact us form, which will give you the option to communicate via live chat or email. Then, you can give them your Case ID and ask for an update regarding your case.