Google nest mini won't connect to home app after setup

[Nmbell]

I was using Spotify through the nest mini speaker earlier today, and I rely on it to sleep by playing white noise, now I can't connect to the nest mini at all. I have done all of the suggested steps (wifi reset, nest mini factory reset, reinstalled the home app, etc) and the nest mini will go through the setup in the home app but afterwards I cannot connect to it. There was no issue at all prior to this. I'm also using a Google pixel 8a, brand new 2 days ago. 

[vinzclortho]

After spending a few hours yesterday and a few hours today trying to get the home mini to do anything and after spending more hours following every tip, video and convoluted help center run around...I've given up. I threw the mini in the garbage and ordered an echo dot, gen 5... google is in the trash where it belongs.

[luciaaa]

Hi, @Nmbell,

Thank you so much for your post. I'm truly sorry that after many troubleshooting steps on your end, the Google Nest Mini cannot be added to the Google Home app. I am happy to assist you further. 

Here are some troubleshooting steps you can follow:

• Reboot the Google Nest Mini.
• If it doesn’t work, remove Google Nest Mini from the Google Home app.
• Perform a factory reset.
• Once reset, add the Google Nest Mini to the Google Home app.

Let me know how it goes.

Best regards,

Ana.

[Chuckmccool]

Im having the same issue on my2 mini's, I have factory rest both and added them back but after finishing setup the mini's when asked the time or anything theysay install the google home app to continue 

[luciaaa]

Hi, @Chuckmccool,

Thank you so much for reaching out to the community. I apologize for the trouble you're having connecting your Google Nest Minis to the app. I’m happy to assist you and find a solution.

Thank you for the troubleshooting steps you've already tried. To better assist you, I have some questions related to your devices and Google Home app:

• Is the Google Home app updated with the last version? 
• Are you using an Android or iOS device?
• Are you experiencing the same error message with other devices or only with the Google Nest minis?

If the Google Home app is updated, try these troubleshooting steps:

• Reboot your Wi-Fi router.
• Force close and then reopen the Google Home app.
• If force closing doesn't work, uninstall and reinstall the Google Home app.
• If the inconvenience persists, try to use another device to log in to the Google Home app and try to add the Google Nest Minis.

Please let me know how it goes.

Best regards,

Ana

[Chuckmccool]

Hi

Im running the latest version of the app, Im using an android, I have 2 mini's and 2 nest displays and only the mini's are doing this, I did uninstall the app and reinstall but made no difference, rebooting the wifi did fix the issue but only for a few hours then they both started saying they were not setup yet.

[luciaaa]

Hi, @Chuckmccool,

Thank you so much for following all the steps and for the update. This inconvenience has already escalated to our technical team, and we are waiting for updates. I'll keep you updated as soon as we have more information.

Keep me posted.

Best regards,

Ana

[Chuckmccool]

Thanks as for now I have both mini's unpluged, I even tried installing the google home app on an old phone and setting up the mini's through it and had the same results, so untill I hear back from you my mini's are just paper weights