Google nest not detecting working product

[Jordanych]

Hi guys! I need help. My google nest is saying the roller shutter does not support the functionality, but the roller shutter works fine when I have the command.  how do I troubleshoot this issue? 

[Muddi]

Hello Jordanych,

Thanks for visiting the Community.

I understand that it can be frustrating to experience issues with controlling your roller shutter. Let's work together to identify the problem so we can find a solution. Can you provide some details on when you first noticed this issue and the make and model of your roller shutter? Also, have you encountered any error messages while using the Google Assistant app on your phone?

To troubleshoot the issue, we can try unlinking and re-linking your roller shutter account from the Google Home app to see if that helps. Please give it a try and let me know if the issue persists.

Cheers,

Muddi