Google nest not returning to home screen after viewing camera for 10 minutes

[Ronno]

Camera has worked flawlessly for 2 years,as of 6-8 months ago when viewing it with my google hub,at the end of the 10 minute viewing time the hub no longer returns to its home screen.

The screen on the hub goes white and the message "Camera feed is not available".

Then I have to voice command it to go to the "Home " screen or it will stay on the "Camera Feed Not Available" for days.

It used to work fine and I am guessing an update has changed things.

I have a Chromecast on my TV and it still works as it should by returning to its home screen after the 10 minute camera viewing times out.

I have done all the usual uninstall ,re boot,even changed my router and the problem persists.

Any help would be appreciated.

[EduardoN]

Hi @Ronno,

Thanks so much for reaching out to the community! I'm here to help with the issue you've been having where your camera feed doesn't return to the home screen on your Nest Hub after 10 minutes and instead shows "Camera feed is not available." You then have to use a voice command to go to the "Home" screen.

I appreciate you taking the time to confirm that your Chromecast on your TV works as it should after 10 minutes of camera viewing and for doing some extra troubleshooting. To help me figure this out, I have a few questions for you:

• What is the specific model of your camera? If you can, please send me a photo.

• What is the specific model of your Nest Hub? If you can, please send me a photo.

• What is the make and model of your phone?

• How far is your Nest Hub from the router?

• How far is your camera from the Nest Hub?

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo

[Ronno]

Hello EdwardoN,

Google Nest Hub –System Firmware 27.20250422.103.3600500

                                -Cast Firmware 3.77.494871

Camera- TP-Link Model C200    3.0

              -Software Version 1.4.2 Build 250313

              -Connected through Tapo

Phone –Google Pixel 6

 The nest Hub is 20 feet from the router ,the camera is 8 feet from the router,the nest hub is 14 feet from the camera,they are all in the same room with no obstructions between .

Sorry,but I dont know how to attach pictures.

[EduardoN]

Hi @Ronno,

Thank you very much for all the specific information about the devices. At this moment, after verifying that you have already performed some troubleshooting steps, I would like to suggest that you do a factory reset on your Google Nest Hub in the following way for the following models:

• Google Nest Hub Max:
  • Save any important footage from your device's video history. Learn how to save and download video clips.
  • Remove your Nest Hub Max from the Google Home app. Learn how to remove Google devices from the Google Home app.
  • On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
• Google Nest Hub (2nd gen):
  • Only Review your Sleep Sensing data. Learn how to turn off Sleep Sensing and delete sleep data.
  • On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
• Google Nest Hub:
  • On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Keep me posted.

Best regards,
Eduardo

[Ronno]

I did the re set ,a couple of times,,no change.

[Ronno]

EdwardoN,Its been a while,,,any progress?

[EduardoN]

Hi @Ronno,

Regarding what you have been experiencing with your Tapo camera and the Nest Hub, which has been showing a message 'Camera feed is not available,' I would like to inform you that you will need to send feedback from the Google Home app. This is crucial because it sends diagnostic information to our team that helps them investigate the problem further. You should also contact Tapo directly to verify compatibility or to see if they have a software update available for the camera.

Keep me posted.

Best regards,
Eduardo

[Ronno]

Issue resolved,I contacted "Tapo" and described the problem and they resolved the issue.

Apparently once the had the MAC addy for the camera,they resolved it from thier end and it had something to do with thier "cloud" .

[EduardoN]

Hi @Ronno,

Thanks for the update about this issue that has been resolved with the diagnostic of 'Tapo'. At this point, I'd like to let you know that if you have any other situation or question in which we can help you, please do not hesitate to contact us.

Best regards,
Eduardo

[EduardoN]

Best regards,
Eduardo