Google nest screen burnt

[Karenann62]

Woke up this morning to a black screen  with just very small narrow white area either end

of screen.     Did a factory resent and now showing a screen burn ?? Area in the middle.   Very frustrating as I rely on this device.   Sat on cupboard no knocks or falls.   

[JuanCH]

Hi Karenann62,

Thanks for reaching out to the community! I'm sorry your screen has a black and very small, narrow white area. I understand how frustrating it must be that your screen is not working as expected. I appreciate your efforts in trying to get it working again by factory resetting it. I'm here to help! To gather some more details, I'd like to ask the following questions:

• What's the model of your display device? Here is a link for your reference: Google Nest and Home device specifications
•  Is the display still working?
• Is the display's Assistant working?

Let me know if you have any additional information; it’ll be helpful.

Best regards,
Juan