Google nest speaker won't turn on

[Harry3]

Hi, my google home speaker has no power despite being plugged into an outlet, I can't turn it on, I can't reboot or factory reset it, it is essentially and brick at this point.

[Muddi]

Hey Harry3,

Thanks for reaching out and for being a step ahead of us. I know the feeling of not having a working device when needed.

A few questions:

• When did the issue start?
• Is the official power adapter that came with the speaker used on the device?
• Are other devices able to receive power from the same outlet?
• Was there any type of electrical outage around the time the issue began?
• When and where did you purchase your device?

Looking forward to your response.

Cheers,

Muddi

[Harry3]

Hi muddi, that ks for responding to my issue,

The issue started one or two days before I made the original post,

I am using the initial power adaptor that came with the device, 

I have no other devices that are compatible with said power adaptor so I cannot test that issue,

There was no power outage at the time,

It was bought as a Christmas present so I do not have the receipt to return it

[Muddi]

Hey Harry3,

Thanks for the information. We'd be happy to check if your device is still eligible for replacement. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Princesss]

Hey Harry3,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hey Harry3,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hey Harry3,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi