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Googlecast Audio not connecting to speakers

RoKohl
Community Member

‎03-23-2025 10:43 AM

I have a Beomaster 6000 and a type 2343 A/R. Googlecast Audio worked fine on both of them until about 3+ weeks ago.  I now have a Sonos Port unit, and a Geek Technician hooked up the 6000 unit, BUT it only works via the Phone connection, which distorts at higher volumes.  I would like to re-establish the Googlecast Audio connection.  I've tried the same setup on the 2343 unit, but am not successful. Any advice/help would be most welcome please. Ive tried to re-boot the connection, to no avail!  Is the fix rolled out, and what do I need to do to re-establish the connection please?

Serial # for the Penta Speakers is 06897222

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sicsacol
Community Specialist
Community Specialist

‎03-26-2025 09:02 PM

Hi @RoKohl,

 

Thanks for posting in the community forum. I'm sorry to hear you're unable to re-establish the connection between your Chromecast Audio and your speaker. Don't worry, let's work together to resolve this. To help me with that, I have some questions:

  • Could you please confirm that you have the latest version of the Google Home app?
  • When you try to add your Chromecast, are you receiving any error messages within the app?
  • How far is your Chromecast Audio from your Wi-Fi network?

Any additional details you can provide will be helpful.

 

Cheers,

Jonathan

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