07-26-2024 12:07 AM
Hi, my device, Google Nest Audio, has been disconnected from the power line for 20 days, once reconnected it no longer turns on
07-29-2024 10:59 AM
Hello @Serken
Thanks for reaching out to our Nest Community about this disconnection. I apologize for all the inconvenience. I'm here to help you with that.
Let me start by asking you a couple of questions to determine the reason for this situation. I need to know if, when the speaker is plugged into the wall outlet, it shows any LED lights that indicate that it has power? Are other devices able to receive power from the same outlet?
Feel free to share with me these details, and I will definitely do my best to find a solution for you.
Best regards,
Douglas.
07-30-2024 01:27 AM
when I connect it no LED lights up, the same socket powers other devices, currently a Google nest mini
07-30-2024 11:45 AM
Hello @Serken
Thanks for following up! I appreciate the detailed information you provided. Let's try to fix this!
Really sorry for all this inconvenience let me lend you a hand to find a solution. To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form, let me know.
Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.
Best regards,
Douglas